If your order status appears as HOLD on your order page, this means that our system has automatically flagged your order for a random security check. Please don’t panic – this is random and could happen to anyone.
Your order will be reviewed and if your order passes our verification checks then we will push it through to be processed to ensure there is no delay with you receiving your goods.
We may email you for further information to ensure that you have knowingly placed the order.
If the on hold status appears for more than 48 hours then please contact us and one of our customer service crew will look into it for you.